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Warranty

Veria's products are designed and manufactured for many years of trouble-free use. We also offer an extended warranty that is, however, contingent upon proper installation, as carried out in accordance with the installation guide.

 

How many years?

  • Veria Quickmat: 12 years
  • Veria Flexicable: 12 years
  • Veria AquaMat (pipe): 10 years
  • Veria Clickmat (mats): 5 years
  • Other products: 2 years
Veria warranty icon

 

What does the warranty cover?

The warranty covers products that prove to be defective due to manufacturing, construction or material faults.

 

The warranty does not cover any indirect or additional costs, such as those relating to the localisation of the fault, removing the product, repairing the floor, etc.

 

Which conditions must be met for the warranty to apply?

The warranty will not apply under the following conditions:

  • If the product has not been installed in accordance with the installation guidelines.
  • If the connections have not been made by an authorised electrician (if stipulated in the installation guide)
  • If the problem arises due to an incorrect/inappropriate floor construction

 

The warranty is also contingent upon the accompanying proof of warranty having been filled in correctly. The proof of warranty must either be registered online or kept by the owner. In the unlikely event that you must make use of the warranty, we will repair or replace the product in question at no charge.

 

What should I do in the event of a product claim or complaint?

In the event of a warranty claim, the product is to be sent to Veria – via the store where it was purchased – with an attached tracking label describing the nature of the defect.

If our investigation shows that the product is not defective, it will be returned. If we find any defects, Veria will return the repaired product or supply a new one, and we will keep the parts that have been replaced or the defective Veria product.

No additional claims may be made against Veria under the warranty.

Contact Veria

If you have questions or would like to know more about Veria or our products, you are always welcome to contact us.

Tel. +45 7022 5696

mail@veria.dk
 

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